Refund Policy

Subscriptions

Paid Wircle plans may renew automatically unless canceled before the renewal date. Plan details, prices, taxes, and billing intervals will be shown at checkout or in account settings.

Identity verification and member onboarding

New members pay the first month of their selected plan before beginning identity verification. This payment includes an identity verification and onboarding portion of up to $5; the exact amount is shown before payment. The recurring membership is created only after identity verification succeeds, and the next renewal is one month after verification.

If identity verification is unsuccessful after the available submissions, or Wircle determines that the identity cannot be used for an account, you may choose to receive the first-month payment minus the identity verification and onboarding portion as a partial refund to the original payment method. That portion is non-refundable except where required by law. When a promotion reduces the first payment below $5, the full promotional payment may be allocated to identity verification and onboarding and therefore be non-refundable. Any available partial refund is shown before payment and must be requested from the onboarding page.

If you cannot complete verification because of a technical failure caused by Wircle or its verification provider, contact support. We may provide another attempt or a full refund, as appropriate.

Cancellations

You may cancel a subscription before the next renewal date. Cancellation stops future renewals but does not automatically refund past charges unless required by law or approved by Wircle.

Refunds

Except for the identity onboarding refund described above or where required by law, payments are generally non-refundable after access is provided. Wircle may approve refunds at its discretion for duplicate charges, billing mistakes, fraud, service issues, or other circumstances we determine are appropriate.

Extra profiles and developer plans

Charges for extra profiles, company profiles, agent profiles, developer tiers, higher limits, or API usage may have separate billing terms. Those terms will apply when shown at checkout or in the product.

Chargebacks

If you file a chargeback or payment dispute, Wircle may suspend paid features, profiles, agents, API access, or reservations while the dispute is reviewed.