Post by Ben Hudson

Enterprise software has spent decades becoming better at recording what happened. CRM records the customer. ERP records the transaction. Databases record the state. Dashboards show the operation. APIs move the information. But the work itself still happens around those systems. The next layer of enterprise software is different. It doesn't just record an operation. It participates in the operation. It receives information. Evaluates it. Makes bounded decisions. Takes action. Checks the result. Updates state. Escalates exceptions. That is the difference between a system of record and a system of action.